FAQ
Straight answers about how we engrave, ship, and stand behind every piece. If you don't see your question here, email us at info@best-engravings.com and a real person in our Fort Collins studio will get back to you, usually within 24 hours.
Ordering and personalization
How do I personalize my item?
Type your engraving right on the product page. A live preview shows exactly how it will look on the metal before you add it to your cart. Pick a font, check your spelling, and you're done. Whatever is in the preview when you order is what we engrave.
What fonts can I choose?
Every product offers Script and Sans Serif, plus a picker with more than 100 Google fonts. The preview updates as you switch, so you can try a few and see which one suits your message.
How much text fits?
It depends on the piece. The limits are shown on each product page as you type, and here are the common ones:
- Large round pet tags (30 mm): up to 3 lines of 15 characters per side
- Small round pet tags (20 mm): up to 2 lines of 12 characters per side
- Bookmarks (1 x 5 inches): up to 4 lines of 25 characters per side
- Wallet cards (credit card size): up to 8 lines of 30 characters per side
- Money clips: 2 lines of 11 characters on the back
Can I engrave both sides?
Yes. On wallet cards and heart pet tags, both sides are included at no extra cost. On round pet tags, bookmarks, and money clips, add the back for $5 when you choose your options.
Will I see a proof before you engrave?
The live preview on the product page is your proof. It shows your exact text, font, and layout on the shape you're ordering. Please double-check spelling and numbers before you check out, because we engrave exactly what you approve there.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number and we'll update the engraving or cancel it. Once a piece is engraved and on its way, we can't make changes.
Shipping
How long until my order ships?
Every piece is made to order and ships within 2 to 3 business days from our studio in Fort Collins, Colorado. Orders placed on a weekend go into the queue Monday morning.
How much is shipping?
Shipping is free on orders of $35 or more. Orders under $35 ship for a flat $5. We ship by USPS.
How long does delivery take?
Most US orders arrive 2 to 5 business days after they ship, depending on how far you are from Colorado. You'll get a tracking number by email the moment your package leaves the studio.
Do you ship outside the United States?
Right now we ship within the United States only.
Materials and care
Will the engraving fade or rub off?
No. We laser-engrave directly into the metal, not onto a coating, so the lettering is permanent. It won't fade, peel, chip, or wash away, even on a pet tag that swims every summer.
What metals do you use?
Stainless steel, copper, brass, and aluminum. Stainless steel is rust-proof and holds up to daily wear, which is why we use it for pet tags. Copper and brass are warm and heavy in the hand and develop a natural patina over time. Aluminum is light, stays bright, and needs no upkeep.
Will copper or brass change color?
Yes, and that's part of the charm. Both metals darken and develop a patina with handling. Many people love the aged look. If you prefer it bright, soak the piece for one minute in half a cup of white vinegar mixed with a tablespoon of salt, rinse, and dry with a soft cloth. A light coat of mineral oil or beeswax afterward slows the patina down. Our cleaning guide has the full steps.
Are the pet tags safe for dogs and cats?
Yes. They're solid stainless steel with no coating to wear off, and each one comes with a split ring so it attaches to any collar. The 20 mm size is made for cats and small dogs. The 30 mm size suits medium and large dogs.
How do the adjustable rings fit?
The band has a small gap and gently bends to fit most finger sizes. Slide it on, then press the ends closer together or ease them apart until it sits comfortably.
Returns and guarantee
Can I return a personalized item?
Because every piece is engraved to your order, personalized items are final sale. We check each engraving against your order before it ships. If something arrives wrong or damaged, email us with a photo within 14 days of delivery and we'll make it right, usually by engraving a replacement at no charge.
What if there's a mistake in my engraving?
If we made the mistake, we replace the piece for free, no questions asked. If the typo was in the text you entered, we're not able to replace it, so please take a moment to double-check spelling, dates, and phone numbers in the preview before you order. What you approve there is exactly what we engrave.
About us
Who makes these?
We're a small family workshop in Fort Collins, Colorado. Since 2019 we've engraved keepsakes for more than 30,000 customers and earned over 7,000 five-star reviews. Every piece is engraved by hand, to order, in our studio.
How do I reach you?
Email info@best-engravings.com or use the contact page. We answer every message, usually within 24 hours.